Account
Delete your LöneFai account
LöneFai is the payroll service from Tizfai Technologies AB. Here you see how to have your account and data deleted, what is deleted, what is kept and how long it takes.
Employee
Your account was made when your employer, or the firm that runs the payroll, invited you. The data about you belongs to the employer's payroll records. To have it deleted:
Write to us at info@tizfai.com, preferably from the email address on the account.
We check that the request comes from you and confirm it with your employer.
We delete the sign-in and what need not be kept by law, and tell you what is kept and why.
Firm or company
The firm's or company's account and the employees' data are deleted when you leave LöneFai:
Export what you must keep, such as payslips, payrolls, bookkeeping bases and employer declarations. Accounting records must be kept for seven years under the Bookkeeping Act.
Terminate the customer agreement under Subscription in LöneFai, or write to info@tizfai.com from the account's email address.
Once the agreement has ended you can export your data for 30 days. We then delete it under the data processing agreement.
Ask for deletion by email
Write to info@tizfai.com with the subject ”Delete account”, preferably from the email address on the account, and tell us:
- your name and the email address or mobile number on the account
- which employer, firm or company the account concerns
- whether you want the whole account deleted or only some data
Never send personal identity numbers, bank details or passwords by email. If we cannot see that the request comes from you, we ask you to confirm it, for example from the account's email address.
Email usWhat is deleted
- Your sign-in: the password, the browsers you have confirmed and the link to firms and companies.
- Contact details not needed for what the law requires: email address, mobile number, address and next of kin.
- Your notices and settings, and documents that need not be kept.
What is kept, and why
Some data the employer must keep by law, even after you have left. It stays but is used only for that purpose, and nobody can sign in to your account:
- Pay, payouts and employer declarations (payslips, payrolls and bookkeeping bases): until the end of the seventh year after the calendar year in which the financial year ended (the Bookkeeping Act).
- Approvals with BankID: as long as the payslip they concern.
- The history of changes (who changed what and when) cannot be changed afterwards and stays as long as the employer's data is in LöneFai. It never holds pay amounts, account numbers or full personal identity numbers.
Data the employer keeps in its own systems, such as the bank or the bookkeeping, we do not delete.
How long does it take?
- We delete as soon as we have checked the request, and within 30 days at the latest.
- If we need to confirm with your employer or check that the request comes from you, we tell you.
- When the deletion is done, you get an answer about what was deleted and what is kept and why.